The BPO (business process outsourcing) industry has been one of the fastest-growing sectors in recent years. This rapid expansion is due to the industry's ability to adapt to the business landscape's ever-changing needs and adopt the latest technology to improve service delivery further. Outsourcing providers need to keep up with the latest industry trends and best practices to stay ahead of the curve.
Some of the outsourcing trends for 2021 include knowledge process outsourcing, robotic process automation, social media as a customer service channel, staff upskilling, and cloud computing. The rise of artificial intelligence and other related technologies has enabled a greater berth of services, with upskilling being an avenue for elevating staff performance with specialized knowledge.
Best practices for the year revolve around making operations more efficient and secure with data security and regulation compliance, upgrading conflict resolution processes, improving managerial relations, and improving communication overall.
Take the lead and elevate your outsourcing practices by reading more in the infographic below.
Infographic Source: https://selectvoicecom.com.au/top-10-best-practices-and-trends-in-outsourcing-for-2021/
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