Industry in America today has largely transitioned into the service sector.
Providing a positive customer experience is the name of the game when it comes to running a business.
It's no surprise that quality customer service is one of the most important factors when determining customer satisfaction.
Ensuring customers are happy is certainly on the agenda when it comes to running a succesful business.
There is a sure-fire way to measure the quality of the interaction, and the metric to look at is First Call Resolution (or FCR).
Surprisingly, it only takes, “1% improvement in FCR can bring in $276,000 per year in operational savings each year""
Review this infographic for the 15 best practices to ensure first call resolution and a pleasant customer experience.
Providing a positive customer experience is the name of the game when it comes to running a business.
It's no surprise that quality customer service is one of the most important factors when determining customer satisfaction.
Ensuring customers are happy is certainly on the agenda when it comes to running a succesful business.
There is a sure-fire way to measure the quality of the interaction, and the metric to look at is First Call Resolution (or FCR).
Surprisingly, it only takes, “1% improvement in FCR can bring in $276,000 per year in operational savings each year""
Review this infographic for the 15 best practices to ensure first call resolution and a pleasant customer experience.
Infographic Source: https://freshdesk.com/customer-support/first-call-resolution-best-practices-blog/
