15 Best Practices for First Call Resolution by Freshdesk

Industry in America today has largely transitioned into the service sector.

Providing a positive customer experience is the name of the game when it comes to running a business.

It's no surprise that quality customer service is one of the most important factors when determining customer satisfaction.

Ensuring customers are happy is certainly on the agenda when it comes to running a succesful business.

There is a sure-fire way to measure the quality of the interaction, and the metric to look at is First Call Resolution (or FCR).

Surprisingly, it only takes, “1% improvement in FCR can bring in $276,000 per year in operational savings each year""

Review this infographic for the 15 best practices to ensure first call resolution and a pleasant customer experience.

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